M A L I N + F O R T H · B O O K I N G T E R M S
Booking Half Moon House.
These Booking Terms apply when you reserve the Lounge, Loft or Whole House at Half Moon House. They explain how bookings work, what is included and the responsibilities of both Malin and Forth Limited (trading as Malin + Forth) and the person or organisation making the booking.
Please read these terms before completing your booking. By confirming a booking, you agree to these Booking Terms.
Half Moon House · Dinsdale Place · Sandyford · Newcastle upon Tyne · NE2 1BD
H A L F M O O N H O U S E · B O O K I N G S
Booking options +
session times.
Half Moon House may be booked as the Lounge, the Loft or as the Whole House for exclusive use. Availability is shown through our online booking system and is subject to existing reservations.
Morning
09:00–13:00
4 hours
Afternoon
13:30–17:30
4 hours
Full day
09:00–17:30
8 hours 30 minutes
Evening
18:00–21:00
3 hours
Booking periods
Bookings provide use of the reserved space only for the period shown in the booking confirmation. Time required for arrival, preparation, packing away and departure must be accommodated within the booked period.
Morning and afternoon bookings are separate sessions. A morning booking does not prevent the same space being booked by another client during the afternoon session, and vice versa.
Full-day bookings reserve the selected space from 09:00 until 17:30. Evening bookings are separate from daytime bookings and begin at 18:00.
Where more than one appointment of the same type is selected during a single booking process, each date and time remains a separate booking even though the appointments may be confirmed and paid for together. These Booking Terms, including the cancellation and rescheduling provisions, apply separately to each appointment.
Repeat or recurring bookings do not create any tenancy, exclusive possession or continuing right to occupy Half Moon House beyond the individual periods booked.
A booking is only confirmed once the booking process has been completed and confirmation has been issued by Malin + Forth.
H A L F M O O N H O U S E · P A Y M E N T
Simple, secure payment.
The price applicable to your booking is the price displayed when you make the reservation. Unless otherwise agreed with Malin + Forth, payment is required in full when the booking is made. Where multiple appointments are selected together, the total price will be shown before payment is taken.
Price
Prices are shown clearly before you confirm your booking. The amount shown at checkout is the amount payable for the selected space, booking period and any additional appointments selected as part of the same booking.
Payment
Online bookings are paid securely through Stripe, our appointed payment provider. Malin + Forth does not receive or store your full payment card details.
Refunds + credits
Cancelling a booking does not automatically process a refund. Any refund or booking credit due will be handled separately by Malin + Forth in accordance with the cancellation and rescheduling terms below.
Organisation + recurring bookings
Alternative payment or invoicing arrangements may be agreed in advance for substantial recurring bookings, multiple dates or organisation use. Any alternative arrangement must be agreed and confirmed by Malin + Forth before the booking takes place.
Confirmation
Once the booking process has been completed and any payment due at the time of booking has been received, a booking confirmation will be sent to the email address provided. Where multiple appointments have been selected, these will be confirmed as part of the same booking process. Please check all booking details carefully.
H A L F M O O N H O U S E · C H A N G E S + C A N C E L L A T I O N S
Plans changed.
We understand that plans sometimes need to change. The following cancellation and rescheduling terms apply to standard online bookings at Half Moon House. Where multiple appointments are booked together, these terms apply separately to each individual appointment.
7 days or more
Cancel or reschedule your booking 7 days or more before the scheduled start time for a full refund or transfer to another available date.
48 hours to less than 7 days
Bookings may be transferred once to another available date, or retained as booking credit, where notice is given at least 48 hours before the scheduled start time. No cash refund will be provided during this period.
If Malin + Forth needs to cancel
If Malin + Forth is unable to provide the booked space, we will offer an alternative available date or booking where reasonably possible. If a suitable alternative cannot be agreed, the amount paid for the affected booking will be refunded. Malin + Forth will not be responsible for consequential costs or losses arising from the cancellation, subject to applicable law.
Less than 48 hours
Bookings cancelled or changed less than 48 hours before the scheduled start time are non-refundable and cannot normally be transferred or credited. The same applies where the booked space is not attended.
Recurring + organisation bookings
Separately agreed cancellation or rescheduling arrangements may apply to substantial recurring bookings, multiple dates or organisation use. Where this is the case, the agreed arrangements will take precedence over the standard terms above.
Notice periods are calculated from the scheduled start time of each affected appointment. Cancelling a booking does not automatically process a refund. A cancellation confirmation confirms that the booking has been cancelled only. Any refund or booking credit due under these terms will be processed separately by Malin + Forth. Refunds will normally be returned to the original payment method.
H A L F M O O N H O U S E · Y O U R V I S I T
Arrive. Settle in.
Practical arrival and access information will be provided before your visit.
Arrival
Access to Half Moon House is provided for the period of your booking. Please do not enter the property before your confirmed start time unless this has been agreed in advance.
During your booking
Your booked space and the shared facilities may be used throughout the reserved period. Please ensure that your activities remain within the space and times included in your booking.
Building access
Building access information and secure keyless access details will be issued to the person making the booking. Access details must be kept secure and should only be shared with authorised people attending the booking where necessary. External doors must not be deliberately propped open, and the building’s access or security systems must not be altered, disabled or interfered with. Please report any difficulty accessing or securing the property to Malin + Forth.
Departure
Please finish your session, collect personal belongings and leave the space tidy by the end of the booked period so that it is ready for the next user. Before leaving, please ensure external doors and windows are closed as appropriate and that the property is left secure.
Accessibility + parking
Information about the entrance, ground-floor Lounge, first-floor Loft, shared facilities and visitor parking is available on our Accessibility page. If you or someone attending has particular access requirements, please review this information before booking or contact us to discuss your visit.
VIEW ACCESS INFORMATION →
H A L F M O O N H O U S E · P R O F E S S I O N A L U S E
Your practice.
Your responsibility.
Half Moon House provides professionally managed consultation and meeting spaces. Malin + Forth does not provide or supervise the professional services delivered by practitioners or organisations using the building.
Appropriate use
The spaces may be used for lawful professional consultation, assessment, therapy, counselling, meetings and related activities appropriate to the facilities provided at Half Moon House.
Professional responsibility
Practitioners and organisations remain responsible for the services they provide, including ensuring that they hold any qualifications, registrations, permissions and professional insurance required for their work.
Safeguarding + confidentiality
Practitioners and organisations are responsible for their own safeguarding, consent, confidentiality, record-keeping and data-protection obligations in connection with the services they provide.
Clients + attendees
The person or organisation making the booking is responsible for the conduct and supervision of their clients, colleagues and other attendees while attending Half Moon House.
Use of the premises
Activities must be suitable for the booked space and must not create an unreasonable disturbance, risk or nuisance to other users or neighbouring properties. The premises must not be used for unlawful purposes or for activities requiring specialist facilities or controls that Half Moon House does not provide.
First use + induction
Before first independent use of Half Moon House, the Booker must complete a short induction and familiarisation covering building access and security, fire and emergency arrangements, accident procedures, lone working and the intended use of the premises. Access may be withheld until the induction and any required checks have been completed.
Insurance requirements
All Bookers must maintain Public Liability insurance of at least £2 million while using Half Moon House.
Practitioners providing professional or clinical services must also hold appropriate Professional Indemnity, Medical Malpractice or Medical Indemnity cover of at least £2 million, or any higher level required by their regulator, professional body or commissioning organisation.
Cover may be held directly by the practitioner or provided through their employer or organisation, provided it applies to the practitioner and the services being delivered at Half Moon House.
Evidence of current insurance must be provided to Malin + Forth before first independent use of the premises and may be requested again following renewal. Access or future bookings may be withheld where the required insurance is not in place.
H A L F M O O N H O U S E · C A R E O F T H E S P A C E
Please leave it as you found it.
Half Moon House is a shared professional environment. We ask everyone using the building to treat the spaces, furnishings and facilities with care and to leave them ready for the next booking.
Furniture + equipment
Furniture and equipment should be used carefully and returned to their original position before departure. Please do not remove items from the booked space without prior agreement.
Cleaning + waste
Please leave the space and shared facilities reasonably clean and tidy, place waste in the appropriate bins and deal promptly with any spills or accidents during your booking. Used crockery and utensils should be placed in the dishwasher and the dishwasher started where appropriate. Please remove any professional, clinical or personal materials before leaving.
Reference condition + layout
The Half Moon House virtual tour provides a reference to the usual furniture arrangement, presentation and condition of the spaces. Please use this as a guide when returning furniture and leaving the environment ready for the next booking.
Personal belongings
Personal belongings and professional equipment are brought to Half Moon House at the user’s own responsibility. Please take all belongings with you at the end of the booking.
Damage + breakages
Please report any damage, breakage or fault as soon as reasonably possible. The person or organisation making the booking may be responsible for the reasonable cost of repairing damage caused through misuse, negligence or the actions of their attendees.
Additional cleaning or reinstatement
Where a space is left in a condition requiring exceptional cleaning, removal of items or reinstatement beyond normal use, Malin + Forth may recover the reasonable costs incurred from the person or organisation responsible for the booking. This may include additional cleaning, waste removal, replacement of damaged items or reinstatement of furniture and equipment.
H A L F M O O N H O U S E · F A C I L I T I E S
Everything you need for your session.
Half Moon House includes a range of shared facilities and equipment intended to support professional use of the building. Availability may vary slightly from time to time.
Wi-Fi + connectivity
Wi-Fi is provided for general professional use. While we aim to provide a reliable service, uninterrupted connectivity cannot be guaranteed and users should make suitable arrangements where internet access is essential to their work.
Equipment + controls
Display facilities, heating controls and other equipment provided within the building should be used in accordance with any instructions supplied and left ready for the next user.
Faults + availability
Please report any equipment fault or facilities issue as soon as possible. Malin + Forth may temporarily remove or replace equipment where maintenance, repair or safety considerations require it.
Shared facilities
Shared WC, baby-change and tea-point facilities are available as part of your booking. Please leave shared areas clean and tidy after use.
H A L F M O O N H O U S E · U N E X P E C T E D C I R C U M S T A N C E S
If something unexpected
happens.
Occasionally circumstances may arise that prevent Half Moon House, a booked space or a particular facility from being available as planned. We will always aim to communicate with you as soon as reasonably possible and minimise disruption to your booking.
If we need to cancel
If Malin + Forth is unable to provide the booked space, we will offer an alternative available date or booking where reasonably possible. If a suitable alternative cannot be agreed, the amount paid for the affected booking will be refunded.
Circumstances outside our control
Malin + Forth will not be responsible for delay, interruption or cancellation caused by circumstances reasonably outside our control, including utility failures, severe weather, emergency works, restrictions imposed by public authorities or other events that make use of the building unsafe or impracticable.
Keeping you informed
Where an issue affects your booking, we will use the contact details provided at the time of booking to keep you informed. Please ensure these details are accurate and up to date.
H A L F M O O N H O U S E · R E S P O N S A B I L I T Y
Clear responsibility.
Malin + Forth takes reasonable care to provide Half Moon House and its facilities in a safe, suitable and properly maintained condition. The following explains the general limits of responsibility when the building is used by independent practitioners and organisations.
Our responsibility
Malin + Forth is responsible for providing the booked premises and for taking reasonable care in the management and maintenance of the building and facilities under our control.
Your professional activity
Malin + Forth is not responsible for the professional advice, assessment, treatment or other services provided by practitioners or organisations using Half Moon House. Responsibility for those services remains with the practitioner or organisation providing them.
Loss + interruption
Malin + Forth will not be responsible for losses arising from circumstances outside our reasonable control or from interruption to facilities or services that we could not reasonably have prevented. Where we are responsible for a breach of these Booking Terms, our responsibility will be subject to applicable law and will relate to losses that are reasonably foreseeable as a result of that breach.
Nothing in these terms excludes legal rights
Nothing in these Booking Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Your clients + property
The person or organisation making the booking remains responsible for their attendees and for personal belongings, professional equipment and materials brought into the building, except where loss or damage results from something for which Malin + Forth is legally responsible.
H A L F M O O N H O U S E · Y O U R I N F O R M A T I O N
Your information,
handled carefully.
We collect and use personal information where necessary to manage enquiries, bookings, payments and communications relating to Half Moon House. Further information about how Malin + Forth uses personal data is set out in our Privacy Policy.
Booking information
We may collect contact, booking and payment-related information needed to administer your reservation and communicate with you before and after your visit.
Payment information
Payments are processed through approved third-party payment providers. Malin + Forth does not receive or store your full payment card details.
Privacy Policy
Our Privacy Policy explains what information we collect, why we use it, how long it is retained, who it may be shared with and the rights available to individuals under data-protection law.
VIEW PRIVACY POLICY →
Your clients
Please do not include confidential clinical information, health information or unnecessary personal details about your clients or attendees in booking forms, booking notes or general enquiries.
H A L F M O O N H O U S E · B O O K I N G T E R M S
Before you book.
Please make sure you have read and understood these Booking Terms before confirming a reservation at Half Moon House.
Your booking
By confirming a booking, you agree to these Booking Terms and the Full Terms & Conditions applicable to your reservation.
Booking Terms · Version 1.1 · 15 September 2026
Full Terms & Conditions
These Booking Terms provide the key terms for using Half Moon House. Our Full Terms + Conditions contain the detailed contractual provisions that apply to bookings and should be read before your reservation is confirmed.
VIEW FULL TERMS + CONDITIONS →
Full Terms & Conditions · Version 1.1 · 15 September 2026
Malin and Forth Limited
Registered in England & Wales · Company No. 16734704
Registered Office: Collingwood Buildings, 38 Collingwood Street, Newcastle upon Tyne NE1 1JF
Half Moon House · Dinsdale Place · Sandyford · Newcastle upon Tyne · NE2 1BD
Questions before booking
If anything about the space, access arrangements, or booking terms is unclear, please contact us before completing your reservation
Ready to book?
Choose the space and session that works for your practice.