H A L F M O O N H O U S E · F A Q s
A few things to know.
Practical information about booking, access and using Half Moon House.
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Half Moon House is designed for professional consultation, assessment and specialist practice. It is suitable for practitioners, clinicians, therapists, counsellors, psychologists and organisations working with children, families and adults.
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Half Moon House has two bookable consultation spaces: the ground-floor Lounge and first-floor Loft. They can be booked individually, or the Whole House can be reserved for exclusive use of both spaces.
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Standard booking sessions are:
Morning 09:00–13:00
Afternoon 13:30–17:30
Full day 09:00–17:30
Evening 18:00–21:00Availability varies by date and is shown through our online booking system.
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Half-day bookings currently start from £80 for the Lounge, £105 for the Loft and £165 for the Whole House. Full-day and evening prices are shown when selecting your space and session. The price displayed when you make your reservation is the amount payable for that booking.
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Yes. The Lounge and Loft are independent bookable spaces and may be occupied by different practitioners or organisations at the same time. Shared facilities remain available to both bookings.
If you require exclusive use of both consultation spaces, please book the Whole House.
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Visitor parking is available adjacent to Half Moon House. Please see our Accessibility information for further details about parking, arrival and access.
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The Lounge and shared ground-floor facilities are on the ground floor. The Loft is located on the first floor and is accessed by stairs.
Please review our detailed Accessibility information before booking, particularly if you or anyone attending has specific access requirements.
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Bookings include use of the reserved consultation space together with shared facilities including Wi-Fi, WC, tea-point and other facilities provided within the building. Display equipment and room controls are available where provided.
Please leave shared facilities clean and ready for the next user.
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Yes. You can explore Half Moon House online using our photography, room information and interactive virtual tour.
If you need to discuss the suitability of a space before booking, please contact us.
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Yes. Half Moon House has been designed to provide a calm, welcoming environment suitable for professional work involving children and families as well as adults.
The practitioner or organisation making the booking remains responsible for supervision, safeguarding and determining whether the space is appropriate for the services they provide.
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Yes. We welcome enquiries from practitioners and organisations requiring regular sessions, multiple dates or recurring use. Alternative booking, payment or invoicing arrangements may be agreed for recurring bookings.
Please contact us to discuss your requirements.
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You will receive a booking confirmation with the details of your reservation. If you are a first-time user, we will contact you to arrange your induction and obtain any required insurance or professional information before your first independent use. Returning Bookers will receive the relevant access information before their Booking, provided their details remain current.
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For standard bookings, cancellations or rescheduling 7 days or more before the scheduled start time may be transferred to another available date or cancelled for a full refund.
From 48 hours up to, but not including, 7 days, a booking may be transferred once to another available date or, where agreed by Malin + Forth, the amount paid may be retained as booking credit for future use. No cash refund will be provided during this period.
Cancellations made less than 48 hours before the scheduled start time, including non-attendance, are normally non-refundable and cannot usually be transferred or retained as booking credit.
Full details are set out in our Booking Terms.
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Please review our Accessibility information before booking. If you have a particular access, parking, room-layout or practical requirement that is not answered there, contact us before making your reservation so we can discuss your visit.
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Half Moon House is in Sandyford, Newcastle upon Tyne, close to Newcastle city centre and accessible by car and public transport. Full address, map, parking and visitor information are available on our Contact and Accessibility pages.
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Half Moon House uses secure keyless access. Authorised Bookers will be provided with the necessary access information and electronic guest access for their Booking. First-time users will have access set up and tested as part of their induction before using the premises independently.
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Yes. Before your first independent use of Half Moon House, you must complete a short induction and familiarisation covering building access and security, fire and emergency arrangements, accident procedures, lone working and your intended use of the premises. We will also make sure your keyless access is set up and working before you use the building independently.
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If a refund is due under our Booking Terms, it will be processed separately after your booking has been cancelled. A cancellation confirmation confirms that the booking has been cancelled; it does not mean that the refund has already been processed. Refunds are returned to the original payment method and may take several business days to appear, depending on your bank or card provider.
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Item descriptionAll Bookers must hold Public Liability insurance of at least £2 million. Practitioners providing professional or clinical services must also hold appropriate Professional Indemnity, Medical Malpractice or Medical Indemnity cover of at least £2 million, or any higher level required by their regulator or professional body. Evidence of current cover must be provided before first independent use of Half Moon House and may be requested again following renewal.
Still have a question?
If there is anything you'd like to understand before booking, please get in touch.